Arsamar Enterprise,S.L. is the responsible for the distribution and sale for the products which are offered on this website.
The shopping system is subjected to the Spanish legislation ( Civil Code, Commerce Code, Law 7/1996, dated on January 15th., related to Retail trade management, Law 7/1998, related to Contract's General conditions, Law 26/1984, related to Consumers and Users Defense, Royal Decree 1906/0999, dated on December 17th., related to Telephone and electronic contract and general conditions and finally, Law 34/2002, related to E-commerce and Information's Society Services.
All contents on arsamar.com are protected by intellectual property legislation. It's is absolutely forbidden any copy, modification, reproduction , downloading, distribution or transformation related to this page contents, except prior authorisation or legally allowed. Access to the present website do not presuppose any property rights acquisition.
Arsamar Enterprise, S.L might, whem it deems appropiate, proceed with corrections, improvements or modifications on the web site and there would be no right to any claim.
Arsamar Enterprise, S.L, is NOT responsible for the damages and losses thay may arise from the availibility and technical continuity of the website functioning.
Important note: The shown colours on each item, should not be considedered as the right ones, just because it will depend on each monitor configuration, lighting conditions and some other factors, However, as you will find on Guarantees section, anytime you find that a product is not to your liking -colour divergences or some other reasons-, you may order its return by deadline.
No contracting party shall have liability to any failure due to force majeure. The contract will be postponed until the end of the situation.
On wholesale trade, prices for products on our e-commerce shop includes I.V.A. (Added Value Tax ). It won't be included the Added Value Tax (I.V.A) those whose residence is in European Union. They must have an intracommunity VAT code , and they will have a shipping document providing such condition , being an indispensable one to be exempt.
Orders to be delivered on po boxes will be no served
Shipping charges for those orders to be delivered in the Spanish peninsula's territory, will be free whereorders are superior to 150,00 euros. All other places or in case that orders are below the mentioned quantity, customer will be informed about the freight costs prior to any other confirmation.
For those shipping charges which couldn't be informed in detail, the order confirmation shall be subjected to subsequent budget which we will be informed later. Anyway, for the order's confirmation shall be established.
Our quality commitment means that any confirmed orders in a day (8:00 to 17:00 hs), should be sent in 24 hours.
At confirmation time the customer shall be also informed about any other incidence (delays, rupture of stocks) and gives the chance of cancelling or rectify the original order.
Once the order is sent, delivery time shall be transport agency's responsability .
Customer shall be informed about their order's status . Once the previous shipping deadlines are not respected, customer should contact by phone -96 235 9000 (from 9:00-14:00 pm or 16:00-19:00 hs) or by e-mail, email@example.com, and ask for the delay's reasons.
In accordance with Spanish law, customer shall have the right to return any purchased product within 14 working days from the receipt's date
In order to proceed with any return, the product must be on right conditions, with the original label attached, in its original packaging and with some other prommotional items that were sent. After receiving goods in our warehouse, we will proceed by rechecking the product and then, we will refund products which have been turned back in a proper way.
In any case, before proceed with any return, customer shall contact with our customer service, by telephone -96 235 9000 or by e-mail, firstname.lastname@example.org and wait for a confirmation from our side.
Returns must be done to the following address:
Arsamar Enterprise S.L.
Camino Belgida S/N. Poligono Nº1
46869, Atzeneta d'Albaida
Arsamar Enterprise S.L. provides its customer the payment by bank transfer, Paypal account or Visa, Mastercard, Visa Electron Credit/Debit cards throught Caixabank Bank
On payments by Credit/Debit cards, we do not store any information about the cards, acceses. All transaction are executed directly by CAIXABANK and TPV Addon Payments platform and its higly secure servers. TPV Addon Payments facilitated is safe and a national leader. It is certified according to the Electronic Insurance Commerce (CES) and it is based on 3D Secure System (also known as “verified Visa” for Visa Cards or “SecureCode” for Mastercard Cards.
3DSecure: Verified by Visa - SecureCode
3D Secure means that we should give some details from our card, such a expiration date and the graphic cryptogram to the TPV online store, but once filled in this information, we will be redirected to the issuing bank card website that will ask for additional information which the owner knows. The information will be requested in accordance with the authorization mechanism established by the Bank and it must be clear that each bank is free to apply where they find appropiate.
arsamar.com guarantees its products during two years period from date of receipt. The consumer and user must inform its non-conforming no later than 2 months after knowing the problem
The warranty does not cover any damage due to negligence, abuse or mishandling, neither materials which are damage due to wear and tear.
If the warranty's terms are fine, it will possible to proceed by repairing or replacing the product or ask for an additional reduction on original price.
Warranty won't take place:
Product with no invoice.
It shall be indispensable for any warranty's claim, original invoice.
In order to confirm warranty's status, please contact at the following e-mail addres, email@example.com or by at the following telephone number 96 235 9000.
Arsamar Enterprise S.L.
Plaza Iglesia, 13
46869, Atzeneta d'Albaida
Tel: 96 235 9000
Fax: 96 235 9232
Inscr.R.M.de Valencia,T.8910,Libro 6196,Folio 160,Hoja V-129836, Inscr.5º