Our quality commitment means that any confirmed orders should be sent in 48 hours after payment’s receipt. It will be sent by ASM or by Post with a tracking number and delivery without signature.
Shipping freights covers handling and packing costs as well. We would like to advise that all items should be grouped in the same order. It comes unpossible to combine two different orders and shipping freights will be applied for any single order.
Boxes are big and your items will be rightly protected.
In accordance with Spanish law, customer shall have the right to return any purchased product within 14 working days from the receipt's date and cancel the contract with no penalty and without indicating the reasons.
In order to proceed with any return, the product must be on right conditions, with the original label attached, in its original packaging and with some other prommotional items that were sent. After receiving goods in our warehouse, we will proceed by rechecking the product and then, we will refund products which have been turned back in a proper way.
In any case, before proceed with any return, customer shall contact with our customer service at arsamar.com, by e-mail, ventas@arsamar.com or by telephone, 96 235 9000, and wait for a confirmation from our side.
Returns must be done to the following address:
Arsamar Enterprise S.L.
Camino Belgida S/N. Poligono Nº1
46869, Atzeneta d'Albaida
Valencia (Spain)